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Home  /  Publications  /  Investigation Reports  /  Health Service Executive (HSE)  /  Report to the Health Service Executive concerning complaints against the Public Health Service
 

A Report by the Ombudsman to the Health Service Executive

Published  June 2012

A Report of the Ombudsman's experience of dealing with complaints against the Public Health Service and some suggestions for improvement

Contents

  1. Introduction
  2. Maladministration
  3. The Rights of Patients
  4. Patient Safety
  5. The importance of Good Record Keeping
  6. Communications
  7. Complaints and Complaint Handling
  8. The need for delegation and clear lines of authority
  9. The Ombudsmans Statement of Good Practice for the Public Health Service in Dealing with Patients
Next: Introduction
 

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Annual Report 2016

The 2016 Annual Report details the increasing numbers of complaints, and highlights the most significant cases of the past year.