Welcome to the Office of the Ombudsman
Independent. Impartial. Free to use.
We examine complaints from people who feel they have been unfairly treated by certain public bodies, for example, government departments, local authorities, the HSE and publicly funded third level education bodies.
We provide a free public service which is open and accountable. Our job is to examine complaints in a fair and impartial way.
Ombudsman Peter Tyndall
Learning to Get Better
This investigation by the Office of the Ombudsman looks at how public hospitals in Ireland handle complaints about their services. In particular, it looks at how well the HSE and public hospitals (including voluntary hospitals) listen to feedback and complaints and whether the HSE and public hospitals are learning from complaints to improve the services they provide.