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Eolas Teagmhála
Bíonn Oifig an Ombudsman ar oscalit ó 9.15 agus 5.30 ó Luan go Déardaoin agus 9.15 go 5.15 Dé hAoine
18 Sráid Líosain Íochtarach, Baile Átha Cliath 2.
Teil: +353-1-639-5600
Teil: 1890 223030
Faics: (01) 639 5674
R-phost: ombudsman@ombudsman.gov.ie
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Tuarascáil Bhliantúil an Ombudsman 1994
Chapter Seven - Statistics
Complaints Received within Jurisdiction
Year - 1994
Civil Service 1243
Local Authorities 576
Health Boards 302
Telecom Eireann 291
An Post 77
TOTAL 2,489
Year - 1993
Civil Service 1237
Local Authorities 459
Health Boards 332
Telecom Eireann 331
An Post 60
TOTAL 2,419
Year - 1992
Civil Service 1301
Local Authorities 430
Health Boards 369
Telecom Eireann 486
An Post 51
TOTAL 2,637
Complaints within Jurisdiction
B/F REC O.H. RES A.P. DIS. WD. N.U. CLOSED C/F*
Social Welfare 95 712 807 82 217 121 21 236 677 130
Revenue 25 161 186 32 22 30 1 60 145 41
Environment 11 27 38 3 6 5 0 10 24 14
Agriculture 59 161 220 27 18 13 3 58 119 101
Education 20 85 105 6 15 12 2 44 79 26
Others 40 97 137 12 46 9 0 30 97 40
TOTAL 250 1243 1493 162 324 190 27 438 1141 352
Breakdown by Category of Totals Completed for Certain Departments
SOCIAL WELFARE
Unemployment Assistance 129
Old Age Pension 97
Disability Benefit 96
Unemployment Benefit 39
PRSI 31
Widow's Pension 25
Lone Parent Allowance 24
Equal Treatment Arrears 23
Free Telephone Rental 21
Fuel Allowance 21
Deserted Wife's Allowance 18
Occupational Injury Benefit 18
Invalidity Pension 16
Retirement Pension 13
Free Travel 11
Treatment Benefit 9
Family Income Supplement 8
Free Electricity Allowance 8
Pre-Retirement Allowance 8
Child Benefit 7
Disablement Pension 7
Living Alone Allowance 7
Carer's Allowance 6
Use of Irish 5
No reply to correspondence 3
Maternity Benefit 3
Survivor's Contributory Pension 2
Insurability 1
Pay Related Benefit 1
Miscellaneous 20
TOTAL 677
REVENUE COMMISSIONERS
Income Tax 86
Customs & Excise 26
Value Added Tax 12
Use Of Irish 1
Capital Gains Tax 2
Capital Acquisitions Tax 2
No reply to correspondence 2
Disabled Drivers 1
Miscellaneous 13
TOTAL 145
AGRICULTURE, FOOD & FORESTRY
Headage & Other Livestock Grants 79
Milk Quota 8
Farm Development Grants 7
Land Commission 7
Disease Eradication Scheme 3
No reply to correspondence 2
Forest Premium Scheme 1
Use of Irish 1
Miscellaneous 11
TOTAL 119
EDUCATION
Higher Education Grants 31
School Transport 17
No reply to correspondence 7
Examinations 6
School Buildings 5
H. Dip. Course 4
Use of Irish 1
Miscellaneous 8
TOTAL 79
ENVIRONMENT
New House Grant 14
House Improvement Grant 6
Driving Test 1
No reply to correspondence 1
Access to Information on the Environment 1
Miscellaneous 1
TOTAL 24
Complaints within Jurisdiction
B/F REC O.H. RES A.P. DIS. WD N.U. CLOSED C/F*
Carlow
2 13 15 2 2 0 0 2 6 9
Cavan
1 5 6 1 1 0 0 2 4 2
Clare
3 7 10 2 1 0 0 6 9 1
Cork Corp.
3 15 18 6 0 2 0 5 13 5
Cork County
6 32 38 10 5 2 0 7 24 14
Donegal
12 34 46 5 1 1 1 12 20 26
Dublin Corp.
19 56 75 12 11 5 3 16 47 28
Dublin Co. Co.
4 0 4 1 1 0 0 2 4 0
Fingal Co. Co.
0 16 16 4 5 0 0 2 11 5
Sth. Dublin Co. Co.
0 17 17 4 2 0 0 6 12 5
Dun Laoghaire - Rathdown Co. Co.
4 20 24 5 4 1 0 4 14 10
Galway Corp.
1 19 20 1 3 3 0 7 14 6
Galway County
7 23 30 4 6 2 0 5 17 13
Kerry
5 36 41 2 3 4 0 12 21 20
Kildare
9 28 37 4 6 2 1 8 21 16
Kilkenny
1 7 8 0 1 0 1 3 5 3
Laois
9 12 21 4 2 0 1 4 11 10
Leitrim
3 6 9 1 4 1 1 0 7 2
Limerick Corp.
4 24 28 4 5 1 1 15 26 2
Limerick Co.
8 10 18 2 4 1 0 11 18 0
Longford
0 9 9 1 0 2 0 2 5 4
Louth
3 23 26 3 4 3 1 7 18 8
Mayo
8 27 35 4 2 2 0 1 9 26
Meath
6 20 26 3 3 1 0 7 14 12
Monaghan
2 12 14 1 1 1 0 6 9 5
Offaly
5 5 10 0 1 0 0 4 5 5
Roscommon
1 7 8 2 2 0 0 1 5 3
Sligo
8 9 17 2 5 0 0 4 11 6
Tipperary (NR)
3 9 12 1 3 0 0 4 8 4
Tipperary (SR)
7 20 27 3 4 2 1 16 26 1
Waterford Corp.
1 17 18 0 1 0 0 10 11 7
Waterford County
1 9 10 2 0 0 0 4 6 4
Westmeath
6 6 12 0 2 0 0 4 6 6
Wexford
2 8 10 0 1 1 0 4 6 4
Wicklow
1 15 16 2 2 0 1 5 10 6
TOTAL
155 576 731 98 98 37 12 208 453 278
Breakdown by category of total completed
LOCAL AUTHORITIES
Housing Allocation & Transfers 61
Planning Enforcement 53
Roads/Traffic 43
Service Charges 38
Housing Repairs 35
Housing Loans & Grants 32
Access to Information on the Environment 26
Planning Administration 23
Motor Taxation/Driver Licensing 18
Housing Rents 18
Water Supply 16
Acquisition of Land/Rights 15
Housing Sales 14
Sewerage/Drainage 13
No reply to correspondence 11
Rates 9
Waste Disposal 5
Derelict Sites 4
Use of Irish 3
Parks/Open Spaces 2
Register of Electors 1
Miscellaneous 13
TOTAL 453
Complaints within Jurisdiction
B/F REC O.H. RES A.P. DIS. WD N.U. CLOSED C/F*
Eastern 54 79 133 19 32 23 7 28 109 24
Midland 9 14 23 3 6 7 2 4 22 1
Mid Western 4 40 44 2 13 9 1 12 37 7
North Eastern 9 20 29 7 8 4 2 7 28 1
North Western 5 14 19 3 6 4 1 3 17 2
South Eastern 13 33 46 6 14 6 0 13 3 7
Southern 24 67 91 8 29 14 1 20 72 19
Western 15 35 50 2 12 9 1 14 38 12
TOTAL 133 302 435 50 120 76 15 101 362 73
Breakdown by category of total completed
Supplementary Welfare Allowance 141
- rent and mortgage allowances 77
- exceptional needs payments 33
- back to school - clothing/footwear allowance 6
- diet allowances 4
- fuel 1
- miscellaneous 20
Disabled Person's Maintenace Allowance 65
Hospital Services (General) 46
- nursing homes/long-stay 20
- miscellaneous 15
- hospital charges 11
Health Services (General) 54
- medical cards 38
- access to medical records 6
- miscellaneous 10
Domicilary Care Allowance 9
Dental Services 8
Treatment Abroad 5
Social Work Services 4
No reply to correspondence 4
Fostering 3
Hospital Services (Psychiatric) 3
Environmental Health Services 3
Drugs Refund Scheme 2
Use of Irish 2
Home Help 1
Free Travel 1
Other Cash Payments 1
Delay In Service 1
Miscellaneous 9
TOTAL 362
Complaints within Jurisdiction
TELECOM ÉIREANN
B/F REC O.H. RES A.P. DIS. WD N.U. CLOSED C/F*
Accounts
71 197 268 61 6 22 3 107 199 69
Quality of Service
3 23 26 7 3 7 0 3 20 6
Standard Charges
3 17 20 3 0 1 1 10 15 5
Provision of Service
4 14 18 10 2 1 0 3 16 2
Request for Guarantor
0 8 8 2 1 0 0 3 6 2
Other
11 32 43 13 4 5 0 8 30 13
TOTAL
92 291 383 96 16 36 4 134 286 97
Complaints within Jurisdiction
AN POST
B/F REC O.H. RES A.P. DIS. WD N.U. CLOSED C/F*
Delivery of Correspondence
2 34 36 7 2 5 0 17 31 5
Savings Service
4 13 17 0 7 2 0 8 17 0
TV Licence
2 10 12 0 6 3 0 3 12 0
Use of Irish
0 2 2 0 1 0 0 1 2 0
Miscellaneous
3 18 21 1 6 6 0 4 17 4
TOTAL
11 77 88 8 22 16 0 33 79 9
Geographical Distribution of Complaints within Jurisdiction received in 1994
COUNTY
Carlow 51
Cavan 23
Clare 74
Cork 279
Donegal 101
Dublin 539
Galway 177
Kerry 144
Kildare 81
Kilkenny 24
Laois 45
Leitrim 34
Limerick 158
Longford 22
Louth 66
Mayo 117
Meath 58
Monaghan 49
Offaly 34
Roscommon 29
Sligo 64
Tipperary 96
Waterford 70
Westmeath 24
Wexford 55
Wicklow 59
Outside Republic 16
TOTAL 2489
*Abbreviations:
B/F Brought Forward
REC Received in 1994
O.H. On Hand for 1994
RES Resolved
A.P. Assistance Provided
DIS. Discontinued
WD Withdrawn
N.U. Not Upheld
CLOSED Total Closed
C/F Carried Forward to 1995
