• Tá Tú Anseo:
• Baile /
• Archived /
• Quality in Healthcare - The Patients' Perspective (14 Nov. 96)

Quality in Healthcare - The Patients' Perspective (14 Nov. 96)

Quality in Healthcare - The Patients' Perspective (14 Nov. 96)

The following speech was delivered by the Ombudsman, Mr. Kevin Murphy, 14 November 1996, at the 8th Annual Conference of The Quality Assurance in Nursing Association (QANA), which took place in U.C.D., Dublin.

Introduction, & How the Ombudsman works

The Ombudsman and the Citizen - Principles of Administration

The Health Services

Communications, Patients Charts/Records, & Hospital Admission/Discharge Procedures

Complaints and Complainants

General Principles of Complaints Procedures, & Conclusion