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Sample Cases

This section of our website contains details of more recent cases dealt with by the Ombudsman which may have not been published elsewhere. More examples of cases previously published in Annual Reports  and Case Digests can also be found on this website.

14th November 2011 - Ombudsman Emily O'Reilly publishes four Investigation Reports into complaints which she successfully settled.

Woman badly treated in HSE Dublin mental health out-patient clinic gets apology – HSE undertakes to improve staff training and acknowledges failure to address her concerns fully and in a timely way.

Department apologises over two years stalled redundancy claim payment and makes an ex-gratia payment to compensate

Decision by Department that woman applicant for child benefit failed to satisfy habitual residency requirement overturned – arrears of €3,942 paid.

Clerical error by nursing home drove HSE decision to refuse to pay a nursing home subvention for recovering stroke patient – Decision reversed and ex-gratia payment of €10,670 made

28th September 2010 - Ombudsman Emily O'Reilly publishes three Investigation Reports into complaints which she successfully settled.

Case 1 - September 2010

Case 2 - September 2010

Case 3 - September 2010

Case 1 : Cancer patient treated abroad gets €8,543 in medical bills paid by HSE - Department backdates over €7,000 in illness benefits.

Case 2 : Organic farmer taken off approved growers register gets €4,528 REPS money back from Department - records not kept due to illness.

Case 3 : Lone parent gets HSE decision refusing an exceptional needs payment for furniture reversed.

Case 4 : Dundalk council house tenant gets right to buy dwelling upheld.

Department of Social and Family Affairs - Carers Allowance

Sligo County Council - Water Connection Charges

Health Service Executive South - Nursing home Subvention

Health Service Executive Dublin Mid-Leinster - Public Respite Bed

Department of Social and Family Affairs - Dispute about Pension Arrears

Department of Agriculture and Food - Dispute about New Entrant Application

Castlebar Town Council - Refund of parking fine sought

Department of Agriculture and Food - Error in Extensification Premium Application 1

Cork County Council - Faulty Heating System

Health Service Executive: North-Eastern Area - Medical Cards Withdrawn

Department of Social and Family Affairs - Dispute about Pension Entitlements

Health Service Executive: Eastern Region East Coast Area

Dublin City Council - Faulty Planning Administration

Health Service Executive - South Western Area - Nursing Home Fees

Dublin City Council - Dispute Over Damage to Property

Department of Agriculture and Food: Dispute Over REPS Penalty

Department of Agriculture, Food and Forestry - Beef Premium Scheme