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October 2008 - Investigation into the operation by Local Authorities of Waiver Schemes for Refuse Collection Charges

Waste Waiver Schemes administered by Local Authorities A report of an investigation by the Ombudsman. October 2008

Our purpose is to help raise public service standards. Individuals, businesses or organisations who feel they have been unfairly treated can make complaints to the Ombudsman. Our service is free. We aim to ensure that people are treated with dignity, respect and sensitivity in their dealings with the public service. We will make every effort to deal with your complaint properly, fairly and impartially.

  Contents

Chapter 1 - Introduction

Chapter 2 - Legal perspective - Waste Collection Functions of Local Authorities

Chapter 3 - Complaints received

Chapter 4 - The Investigation

Chapter 5 - Acknowledgements

Chapter 6 - Waste Collection Systems and Charges

Chapter 7 - Waste Waiver Schemes

Chapter 8 - Who Qualifies for a Waiver?

Chapter 9 - Survey's Main Findings

Chapter 10 - Waste Collection Charges and Low-Income Households - Summaries of Submissions Received

Chapter 11 - Conclusions

Chapter 12 - Recommendations

Chapter 13 - The Response of the Department of the Environment, Heritage and Local Government to this Report

Appendix 1.

  Appendix 2 (pdf, 11 kb)
Table 1. Average Annual Waste Charges 2006

  Appendix 3 (pdf, 8 kb)
Table 2. Waivers granted in 2006

Appendix 4

  Appendix 5 (pdf, 15 kb)
Table 3. Waiver Provision and Qualifying Criteria

Appendix 6

Appendix 7

Appendix 8

Appendix 9

Appendix 10

Appendix 11

Appendix 12

  Waste Waiver Schemes administered by Local Authorities (pdf, 297 kb)

  Waste Waiver Schemes administered by Local Authorities - Word version (doc, 318 kb)