Office of the Ombudsman, Ireland
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The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

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Tel: +353-1-639 5600

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Fax: +353-1-639 5674

Email: ombudsman@ombudsman.gov.ie



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Annual Report of the Ombudsman 2008 (text version)

Annex A - Tables 14 - 20 - Statistics relating to non-hospital, Health Act 2004 & Disability Act 2005 complaints

The term ‘non-hospitals’ refers to types of complaints that are associated with services administered by or on behalf of the HSE. For example: supplementary welfare allowance, medical card entitlement or nursing home subvention.


Table 14: *Non-Hospitals - Numerical breakdown of complaints received by administrative area

Administrative Area  Brought forward from 2007  Received in 2008 On hand for 2008
Dublin Mid-Leinster  54  165  219 
Dublin North East  31  118  149 
West  28  103  131 
South  36  155  191 
Total  149  541  690 

 

Table 15: Health Act 2004 - Numerical breakdown of complaints received


Category of Complaint  Brought forward from 2007 Received in 2008 On hand for 2008
Complaints relating to health repayment scheme  6  125  131 

Complaints under section 39 of the Health Act 2004 bodies* 

 1  0  1 
Complaints under section 38 of the Health Act 2004 bodies*  1  4  5 
Total  8  129  137 

*These complaints relate to health or personal social services provided by a service provider who has entered into an arrangement with the HSE, or who has received assistance from the HSE for that purpose.


Table 16: Disability Act 2005 - Numerical breakdown of complaints received


Category of Complaint Brought forward from 2007 Received in 2008 On hand for 2008
Disability Act complaints 0  6  6 

 

Table 17: Non-Hospitals, Health Act 2004 & Disability Act 2005 - Numerical breakdown of types of complaint received


Category of Complaint Sub-Category of Complaint No of Complaints received Total no of Complaints received
Supplementary welfare allowance (SWA)      143 
  Exceptional needs payment  54   
  Miscellaneous  40   
  Back-to-school - clothing/footwear allowance  25  
  Rent and mortgage allowances  24   
       
Health services (general)      100 
  Medical card  98   
  Drugs, medicines and appliances  2   
       
Hospital services      103 
  Nursing homes/long stay  101   
  Miscellaneous  2   
       
Health repayment scheme      125 
Miscellaneous      59 
Cash payments (other than SWA)      58 
Delay/Failure to reply to correspondence      20 
Childcare/Social work services      19 
Services for the elderly - Housing aid      17 
Health services      14 
Hospital services - psychiatric      7 
Hospital charges      5 
Provision of service      3 
Dental service      3 
Total 676

 

Table 18: Non-Hospitals - Numerical breakdown of complaints completed by outcome

Region Resolved Partially resolved Assistance provided Discontinued Withdrawn Not upheld Total completed

Dublin Mid-Leinster

 16  5  26  30  1  86  164 

Dublin North East

 11  1  16  14  2  60  104 

West

 12  0  18  12  3  51  96 

South 

 18  1  39  17  3  65  143 

Total 

 57  7  99  73  9  262  507 

 

Table 19: Health Act 2004 - Numerical breakdown of complaints completed by outcome

Region Resolved Partially resolved Assistance provided Discontinued Withdrawn Not upheld Total completed

Complaints relating to Health repayment scheme

 8  2 21  16  1  32  80 

Complaints under Section 39 of the Health Act 2004 bodies

 1  0  0 0  0  0  1 

Complaints under Section 38 of the Health Act 2004 bodies

 1  0  2  2  0 0  5 

Total 

 10  2  23  18  1  32  86 

 

Table 20: Disability Act 2005 - Numerical breakdown of complaints completed by outcome

Region Resolved Partially resolved Assistance provided Discontinued Withdrawn Not upheld Total completed

Disability Act complaints

 0  0 2  3  0  1  6 

Total 

 0  0  2  3  0  1  6 

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