Office of the Ombudsman, Ireland
Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: +353-1-639 5674

Email: ombudsman@ombudsman.gov.ie



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Annual Report of the Ombudsman 2008 (text version)

Annex A - Tables 12, 12(a) & 13 - statistics relating to hospital complaints

 

 

Table 12: Hospitals: Numerical breakdown of complaints received by administrative area  Brought Forward from 2007  Received in 2008  On hand for 2008 
 Dublin South Hospitals Group  6  13 19 
 West and North Western Hospitals Group  2  15 17 
 Dublin North East Hospitals Group  6 13  19 
 South Eastern Hospitals Group  5 13  18 
 Mid-Western Hospitals Group  2  10  12
 Southern Hospitals Group  5  12  17
 Dublin and Mid-Leinster Hospitals Group  2  8  10
 North Eastern Hospitals Group  1  10  11
Total  29  94  123

 

 

 Table 12(a): Hospitals: Numerical breakdown of types of complaint received 
 Hospital services  67
 Hospital charges  9
 Delay/Failure to reply to correspondence  7
 Miscellaneous  7
 Hospital services - psychiatric  4
 Total     94

 

 

Table 13: Hospitals: Numerical breakdown of complaints completed by outcome        
   Resolved  Partially resolved  Assistance provided  Discontinued  Withdrawn  Not upheld  Total completed
Dublin South Hospitals Group  2  0  9  4  0  1  16
 West & North Western Hospitals Group  0  0  3  8  0  2  13
 Dublin North East Hospitals Group  2  0  6  6  0  1  15
 South Eastern Hospitals Group  1  1  6  5  0  2  15
 Mid-Western Hospitals Group  1  0  2  6  0  1  10
 Southern Hospitals Group  1  0  4  6  0  2  13
 Dublin & Mid-Leinster Hospitals Group  0  0  1  4  0  0  5
 North Eastern Hospitals Group  0  0  3  2  0  4  9
 Total  7  1  34  41  0  13  96

 

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