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Annual Report of the Ombudsman 2008 (text version)

Annex A Tables 8 - 8(k) - Numerical and percentage breakdown of types of complaint

Table 8: Civil Service - Numerical breakdown by government department of complaints received

Govt. Dept.	Brought forward from 2007	Received in 2008	On hand for 2008
Social and Family Affairs	148	559	707
Justice, Equality and Law Reform	28	126	154
Revenue Commissioners	15	129	144
Agriculture, Fisheries and Food	19	109	128
Education and Science	19	57	76
Environment, Heritage and Local Government	5	35	40
Health and Children	10	14	24
Enterprise, Trade and Employment	1	9	10
Foreign Affairs	0	8	8
Communications, Energy and Natural Resources	3	3	6
Transport	1	3	4
Others	5	34	39
Total	254	1086	1340

 

Table 8(a): Department of Social and Family Affairs - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Child benefit	175	31.3%
Old age & retirement pensions	109	19.5%
Back-to-work, education allowance	78	14.0%
Disability, invalidity and maternity payments	57	10.2%
Miscellaneous	44	7.9%
Carer's allowance	24	4.3%
Widows and one-parent family payment	17	3.0%
No reply to correspondence	14	2.5%
Fuel allowance and free schemes	12	2.1%
Pay-related social insurance	10	1.8%
Occupational injury benefit	10	1.8%
Family income supplement	4	0.7%
Treatment benefits	3	0.5%
Unemployment payments	2	0.4%
Total	559

 

Table 8(b): Department of Justice, Equality & Law Reform - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Administration of visa or asylum applications	99	78.6%
Miscellaneous	9	7.1%
No reply to correspondence	8	6.3%
Delay	7	5.6%
Quality of service	2	1.6%
Provision of service	1	0.8%
Total	126

 

Table 8(c): Office of the Revenue Commissioners - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Income tax	76	58.9%
Miscellaneous	18	14.0%
Vehicle registration tax	12	9.3%
Delay, no reply to correspondence	11	8.5%
Value added tax, inheritance, Capital gains tax	6	4.6%
Stamp duty	4	3.1%
Customs and excise	2	1.6%
Total	129

 

Table 8(d):  Department of Agriculture, Fisheries and Food - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Single farm payment	30	27.5%
Rural environment protection scheme (REPS)	24	22.0%
Farm development grants	16	14.7%
Miscellaneous	16	14.7%
No reply to correspondence	8	7.3%
Early retirement scheme	4	3.7%
Forest premium scheme	4	3.7%
Area aid	3	2.8%
Milk quota	2	1.8%
Area based allowance	1	0.9%
Livestock grants	1	0.9%
Total	109

 

Table 8(e): Department of Education and ScienceNumerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Higher education grants & fees	17	29.8%
Delay, failure to reply to correspondence	12	21.1%
Special education	10	17.5%
Miscellaneous	8	14.0%
Examinations	6	10.5%
National office for victims of abuse (NOVA)	3	5.3%
School transport	1	1.8%
Total	57

 

Table 8(f): Department of the Environment, Heritage and Local Government - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Miscellaneous	14	40.0%
Motor tax, driving licence, driving test	12	34.2%
No reply to correspondence	8	22.9%
Housing loans and grants	1	2.9%
Total	35

 

Table 8(g): Department of Health and Children - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Miscellaneous	7	50.0%
No reply to correspondence	4	28.6%
General Registrar's Office	3	21.4%
Total	14

 

Table 8(h): Department of Enterprise, Trade and Employment - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Miscellaneous	8	88.9%
No reply to correspondence	1	11.1%
Total	9

 

Table 8(i): Department of Foreign Affairs - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Miscellaneous	4	50.0%
Passport application	3	37.5%
No reply to correspondence	1	12.5%
Total	8

 

Table 8(j): Department of Communications, Energy and Natural Resources - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Sea fishing & aquaculture licensing	1	33.3%
No reply to correspondence	1	33.3%
Miscellaneous	1	33.3%
Total	3

 

Table 8(k): Department of Transport - Numerical and percentage breakdown of types of complaint

Type of Complaint	No. of Complaints	% of total
Miscellaneous	2	66.7%
No reply to correspondence	1	33.3%
Total	3

 

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