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Annual Report of the Ombudsman 2008 (text version)

7.1 An Post - Overview

A State-owned company since 1984, An Post operates the national postal service and an extensive network of post offices and agency outlets. An Post employs more than 9,800 people, with over 1,200 more involved in contract post offices. It handles over 3 million items of mail each day, which are delivered throughout the country, from Monday to Friday, to households and businesses, with a target next-day delivery rate of 94%.  It manages the national mail distribution network and promotes greater use of the mail in general. An Post oversees the development of national, international and direct mail services to meet the needs of business and personal customers alike and, with its state-of-the-art processing and tracking systems, can customise services to meet every business requirement. It is responsible for the design and production of Irish postage stamps. An Post provides a network of 1,200 post offices, 170 postal agencies and 4,000 retail outlets, catering for more than 2m customers weekly. It provides payment services to clients of the Department of Social and Family Affairs (DSFA) and operates savings and investments products on behalf of the National Treasury Management Agency (NTMA). In addition, post offices offer Postal Money Orders, Western Union Money Transfer, BillPay, banking, Passport Express, mobile phone top-up and gift vouchers.

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