Office of the Ombudsman, Ireland
Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: +353-1-639 5674

Email: ombudsman@ombudsman.gov.ie



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Annual Report of the Ombudsman 2008 (text version)

2.8 European Information Exchange Group

A senior member of my staff represents my Office on the European Information Exchange Group (EIEG). This is an informal group of bodies and initiatives involved in problem solving and administrative co-operation in connection with the EU's internal market, which meets from time to time to discuss how its various members can improve the service they provide to EU citizens, businesses and consumers by co-operating with each other. In addition to my Office, the EIEG comprises representatives from the:

  • European Commission Office, Dublin,
  • Irish SOLVIT Centre,
  • National Consumer Agency,
  • European Consumer Centre, Dublin,
  • Citizen Signpost Service,
  • Enterprise Europe Network (a network of organisations throughout the EU to help small businesses with EU issues), and the
  • Financial Services Ombudsman.


The EIEG is a useful forum for its members to keep abreast of consumer-related developments at EU level as well as keeping each member of the group up to date on the work of its members for the benefit of their clients.

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