Most complaints to the Ombudsman are dealt with informally and do not require a written report. A small number of complaints, for reasons such as the complexity of the issues raised, or because the issues have a wider significance for public administration, are dealt with more formally and result in investigation reports.
These reports include the formal findings arising from the investigation and, sometimes, the Ombudsman's recommendations for redress for the complainant as well as recommendations for improved practice.
The more recent reports and some key older reports are available in the Case Studies section of this website.
Investigations by date: