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Annual Report of the Ombudsman 2004

Chapter 4 - Public Access and Awareness

Public Access and Awareness

My Office makes every effort to ensure that our services reach out to the public throughout the country in order to make them as accessible as possible and also to increase the general awareness of the work we carry out. During 2004 my staff carried out monthly visits to a number of Citizens Information Centres (CICs) and there were also one-day regional visits to two locations.

In 2004 the CIC visits were to Cork, Galway, Limerick and Coolock in Dublin. A total of 266 complaints were received during these CIC visits of which 161 were valid and 105 (or 39%) were invalid. Once again, we are indebted to the CICs for their support in delivering this service.

Staff from my Office also made one-day visits to Athlone, Ballinasloe, Castlebar, Mallow and Mitchelstown. Staff met 156 callers during these visits and 104 new valid complaints were received. The combined total of new valid complaints received as a result of the monthly and one-day visits amounted to 265. Details of the 2005 programme of visits are available from my Office’s website.

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