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Annual Report of the Ombudsman 2004

Chapter 4 - Rewards and Motivation

Rewards and Motivation

Arising from a report prepared by an Office middle management group on rewards and motivation, a number of priority areas were identified for action. Staff throughout the Office were consulted as part of the report preparation process with a view to establishing which aspects of their jobs and the Office’s activities they regarded as rewards and which aspects they viewed as motivational. The organisation’s goal is to ensure that staff are as highly motivated as possible which, in turn, helps to ensure a productive, efficient and professional service for all our clients. One of the ways of facilitating motivation is to reward and recognise high levels of individual performance. Within the constraints of public pay policy generally, the Office is looking at how existing practices might be improved. The areas identified for priority attention include; merit awards, attendance on regional visits, performance management and guidelines for internal promotion. Good progress was made on these issues in 2004. The survey also highlighted the fact that staff were highly motivated by the nature of the Office’s work. This encouraging result offers opportunities to develop individual personal excellence and new ways of dealing with challenging complainants.

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