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Annual Report of the Ombudsman 2004

Chapter 4 - Internal Customer Service

Internal Customer Service

Among the projects undertaken by working groups drawn from middle management grades in the Office was a survey of internal customer service standards. Arising from this, the group proposed a set of principles to govern dealings between staff themselves - covering such areas as courtesy and timeliness in dealing with colleagues whether in meetings, phone calls or email. This Internal Customer Service Protocol will now be considered by both the management and partnership committees.

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