Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: +353-1-639 5674

Email: ombudsman@ombudsman.gov.ie

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Press Releases

2010 Press Releases

20.07.2010 Investigation Report on a complaint made against Meath County Council

The Ombudsman, Emily O´Reilly, today published an Investigation Report into a complaint from a married couple concerning their treatment by Meath County Council over a large-scale, unauthorised shed development beside their home.

15.07.2010 Gagging the Ombudsman?

Ombudsman Reports to Oireachtas on Bad Experience with Health Service Executive

01.07.2010 Ombudsman Annual Report 2009

This is Emily O’Reilly's seventh Annual Report as Ombudsman and the twenty-sixth since the Office of the Ombudsman, the first one in the State, was established back in 1984. Commenting on the 2009 complaint cases spotlighted, Emily O’Reilly stated: “The Ombudsman complaints service is for everyone who needs it, to use free of charge. Since 1984 we have helped nearly 73,000 people with valid complaints - It is a proud record of achievement."

09.03.2010 In the Public Interest: Lessons from the Ombudsman's Experience

The Ombudsman and Information Commissioner, Emily O´Reilly, today (9 March, 2010) gave an address at the Institute of Public Administration/Chartered Institute of Public Finance and Accounting Conference on "Good governance: Values and Culture or Rules and Regulations", in Dublin.

03.02.2010 Ombudsman, Emily O'Reilly, welcomes Dáil Debate on the Lost at Sea Scheme Special Report

The Ombudsman, Emily O'Reilly, today welcomed the decision to hold a Dáil debate on the Special Report of her investigation into a complaint about the Lost at Sea Scheme. The debate will commence at 1.30pm tomorrow - Thursday, 4 February 2010.

2009 Press Releases

14.12.2009 Ombudsman Emily O'Reilly submitted a Special Report to each House of the Oireachtas

Ombudsman Emily O'Reilly submitted a Special Report to each House of the Oireachtas following the decision of the Department of Agriculture, Fisheries and Food to reject her findings in an investigation report, together with her recommendations to pay financial compensation to a complainant.

22.09.2009 Ombudsman Emily O'Reilly publishes four Reports into complaints which she successfully settled

Ombudsman Emily O'Reilly publishes four Reports into complaints which she successfully settled

13.07.2009 Local Authority charges for photocopying planning documents

Ombudsman Emily O’Reilly submits a report to the Dáil and Seanad on excessive local authority charges levied on people for photocopying planning documents.

01.07.2009 Annual Report of the Ombudsman 2008

Ombudsman Emily O’Reilly releases her Annual Report for year 2008. A record 2,787 complaints made to her Office in 2008 - an 8% upsurge over previous year, and the highest number recorded in over 10 years.

27.01.2009 25th Anniversary - Ombudsman's Office reaches quarter century mark

Ombudsman Emily O’Reilly meets President McAleese, marking the twenty-fifth anniversary of the Ombudsman's Office.

2008 Press Releases

15.12.2008 A Report by the Ombudsman in relation to a complaint about the care and treatment of a patient at St Mary's Care Centre, Mullingar, Westmeath.

Ombudsman Emily O'Reilly publishes today an Investigation Report about the standard of care and treatment of an elderly woman admitted for respite care in a HSE public nursing home in Mullingar

20.10.2008 Investigation Report into the operation by local authorities of waiver schemes for refuse collection charges

Ombudsman Emily O'Reilly publishes Investigation Report into the operation by local authorities of waiver schemes for refuse collection charges. Says, “Multiplicity and diversity of schemes is a shambles and that where somebody lives, or who collects their rubbish, should not determine whether they can get a waiver or how much of the charge is set aside”.

22.10.2008 Digest of complaints referred to the Ombudsman by public representatives.

The Ombudsman Emily O´Reilly, publishes a Digest of twelve complaints referred to her for examination by public representatives.

18.08.2008 Ombudsman publishes Four Case Reports

Ombudsman Emily O'Reilly publicises 4 Reports into complaints which she successfully settled: *€147 weekly carers allowance awarded to Dublin woman by Government Department plus €6,100 backmoney. *HSE grants €190 weekly nursing home subvention to 90 year old west Cork woman with €5000 arrears. *Elderly female medical card holder from Offaly gets €462 refund from H.S.E for private nursing home costs. *Sligo County Council revises decision on development charge of €2,000 for house water connection.