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Contact Information
The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.
18 Lr. Leeson Street, Dublin 2.
Tel: +353-1-639 5600
Lo-call: 1890 223030
Fax: +353-1-639 5674
Email: ombudsman@ombudsman.gov.ie
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The Ombudsman's Guide to Internal Complaints Systems
Settling Complaints - The Ombudsman's Guide to Internal Complaints Systems
CONTENTS
1. The benefits of having an internal complaints system
2. Preparations for setting up an internal complaints system
3. Setting up and operating the complaints system
4. The essential features of a good internal complaints system
