Ombudsman Emily O'Reilly publishes three Investigation Reports into complaints which she successfully settled.
Date released: 28.09.2010
The Ombudsman, Emily O'Reilly, has today (Tuesday, 28th September 2010) published full details of three Investigation Reports into complaints that she has successfully resolved. The Ombudsman periodically publicises significant Investigation Reports on her Office website in order to increase public awareness of the wide-ranging work of her Office and how the free, impartial and independent service provided by her Office can help people to put a wrong right. These Reports will be of interest to the general public as well as public representatives and organisations who provide advice and support to people experiencing difficulties in their dealings with public bodies.
Commenting, the Ombudsman said “For the complainants involved it is not simply the case that their grievances were pursued and that their complaints were upheld, but that in all three cases I found that the action or inaction of the public bodies concerned was contrary to fair or sound administration. The constructive engagement with my Office by the HSE and the then Department of Social and Family Affairs in the cases relevant to them is to be welcomed. It also reflects their commitment to better standards of public service for their customers and their willingness, following engagement with my Office, to look again with an open mind at decisions which adversely impacted on people.”
For queries relating to these cases please contact:
Bernie McNally – Senior Investigator – 01 639 5725