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Other complaint handling bodies

Certain bodies, for example, financial institutions, An Garda Síochána, An Post, and the Defence Forces are outside the Ombudsman's remit.  The following bodies may be able to assist you.

Healthcomplaints.ie

Other Ombudsman Offices (Republic of Ireland)

Other Ombudsman Offices/Organisations

Appeal/Complaint Handling Bodies

Regulatory/Advisory Bodies

Public/Consumer Information

Healthcomplaints.ie - Where and How to complain about healthcare and social care services in Ireland

http://www.healthcomplaints.ie provides information on how to make a complaint or give feedback about health and social care services in Ireland. It includes information on how to complain to service providers, Ombudsmen and professional Regulators. It also includes information on how to raise concerns with  Regulators such as HIQA or the Mental Health Commission. Finally, the website provides detail on advocacy services that will help you make a complaint. The website has been developed for people who use health and social care services in Ireland, as well as for their families, care-givers and advocates.

Other Ombudsman Offices (Republic of Ireland)

Financial Services Ombudsman

The Office of the Financial Services Ombudsman was established under the Central Bank and Financial Services Authority, Ireland Act 2004. The Financial Services Ombudsman is an independent officer whose remit is to investigate, mediate and adjudicate unresolved complaints of customers about financial service providers.

Ombudsman for Children's Office

The main purpose of the Ombudsman role for Children is to safeguard and promote the rights and interests of children and young people under the age of eighteen. The Ombudsman for Children Act 2002 describes in detail what the Ombudsman can do.

Pensions Ombudsman

The Pensions Ombudsman investigates and decides complaints and disputes involving occupational pension schemes and Personal Retirement Savings Accounts (PRSAs).

Ombudsman for the Defence Forces

The Ombudsman for the Defence Forces investigates complaints made by serving or former members of the Defence Forces, about actions taken by serving or former members of the Defence Forces or civil servants, where there is an adverse affect.

Garda Síochána Ombudsman Commission

The Garda Síochána Ombudsman Commission is an independent statutory agency that is responsible for receiving and dealing with all complaints made by members of the public concerning the conduct of members of the Garda Síochána.

Other Ombudsman Offices/Organisations

The British and Irish Ombudsman Association

The British and Irish Ombudsman Association is an association of ombudsmen and other organisations from the United Kingdom and the Republic of Ireland. Among its aims is to encourage, develop and safeguard the role and title of Ombudsman in both the public and private sectors.

Commissioner for Complaints and Assembly Ombudsman for Northern Ireland

Deals with complaints from people who believe they have suffered injustice as a result of maladministration by government departments and public bodies in Northern Ireland. His powers also include investigation of personnel complaints, and legal enforcement of findings in local government and health service complaints.

The European Ombudsman

The Office of the European Ombudsman was established in 1992 by the Maastricht Treaty to deal with complaints regarding maladministration by the institutions and bodies of the European Union. The role of the European Ombudsman is to safeguard the fundamental rights of citizens living in Europe by ensuring open and accountable administrations within the European Union.

The European Ombudsman Institute

This is a non-profit making, scientific association; its purpose is to adopt a scientific approach in addressing issues relating to human rights, civil protection and the institution of ombudsman; to conduct research in those areas and to promote and disseminate the ombudsman concept and to co-operate with institutions advocating similar objective.

International Ombudsman Institute

The International Ombudsman Institute has among its aims, the promotion of the concept of Ombudsman and the encouragement of its development throughout the world. The organisation maintains a useful page of links listing its international members.

The Northern Ireland Police Ombudsman

The Northern Ireland Police Ombudsman provides an independent, impartial police complaints system for the people and police under the Police (Northern Ireland) Act 1998 and 2000. The Ombudsman investigates complaints against police officers, involving both criminal and disciplinary issues.

Asian Ombudsman Association

The Asian Ombudsman Association (AOA) was established on April 16, 1996 as a non-governmental, non-political, independent and professional forum for Ombudsmen in Asia. The idea to form the AOA surfaced In 1995, during the meeting of the Board of Directors of International Ombudsman Institute (IOI), where it was emphasized that Asia should organize a regional body for promoting the principles and practice of Ombudsmanship. Pakistan, supported by China took the initiative to establish the AOA and the then Wafaqi Mohtasib (Ombudsman) of Pakistan, Justice Abdul Shakurul Salam, was elected as the first Chairman of the Board.

The AOA currently has 23 members from 15 countries and is governed by a nine-member Board of Directors.

Appeal/Complaint Handling Bodies

The Advertising Standards Authority for Ireland

ASAI, which was established by the advertising industry, enforces the Codes of Advertising Standards and of Sales Promotion Practice. Under the Codes all advertisements should be "legal, decent, honest and truthful".

Agriculture Appeals Office

This is an independent, statutory appeals body which provides an appeals service to farmers if they are dissatisfied with decisions made by the Department of Agriculture & Food in respect of applications for grant-aid. Decisions of the Agriculture Appeals Office can be appealed to the Office of the Ombudsman.

Office of the Appeals Commissioners (Tax)

The Appeal Commissioners are responsible for carrying out the statutory duties assigned under the Taxes Consolidation Act, 1997 and related legislation, principally the hearing of appeals by taxpayers against decisions of the Revenue Commissioners concerning taxes and duties.

An Bord Pleanála

This is an independent statutory body which, among other things, deals with appeals against local authorities in relation to decisions to grant or refuse planning permission. Decisions of An Bord Pleanála cannot be examined by the Ombudsman.

Broadcasting Complaints Commission

This is an independent statutory body which deals with complaints about material broadcast, programming and advertising on radio and television outlets licensed within the Republic of Ireland.

The Equality Tribunal

The Equality Tribunal is the impartial forum to hear or mediate complaints of alleged discrimination under equality legislation. It is independent and quasi-judicial and its decisions and mediated settlements are legally binding.  The equality legislation prohibits discrimination on 9 grounds - gender, civil status, family status, sexual orientation, religion, age, disability, race and membership of the Travelling community.

Social Welfare Appeals Office

The Social Welfare Appeals Office operates independently of the Department of Social and Family Affairs and the Social Welfare Services Office. It is headed by the Chief Appeals Officer who is also Director of the Office. If you disagree with the decision of the Deciding Officer of the Social Welfare Services concerning your entitlements, you have the right to appeal to the Social Welfare Appeals Office.

Social Welfare Tribunal

The Social Welfare Tribunal is a statutory body set up in 1982 to deal with cases where entitlement to Unemployment Benefit or Assistance is refused due to an involvement in a trade dispute. Where a person feels that he/she has been unreasonably deprived of employment because his/her employer refused or failed to follow the negotiating machinery available for settling disputes, he/she may apply to the Tribunal for an adjudication on the matter.

SOLVIT

SOLVIT is an on-line problem solving network in which EU Member States work together to solve without legal proceedings problems caused by the misapplication of Internal Market law by public authorities. SOLVIT Centres can help with handling complaints from both citizens and businesses.

Regulatory/Advisory Bodies

The Bar Council of Ireland

The Bar Council deals with all matters affecting the profession of barrister, including the conduct of the profession's business, etiquette and professional practice and relations with the public.

An Coimisinéir Teanga

This is an independent statutory office holder who monitors compliance by public bodies with the requirements of the Official Languages Act 2003 and investigates complaints in relation to non-compliance.

The Competition Authority

The Competition Authority is an independent statutory body which seeks to ensure that competition works well for consumers throughout the Irish economy.

Data Protection Commissioner

The Data Protection Commissioner is an independent statutory office holder whose primary function is to protect the rights of individuals in relation to personal data kept about them whether on computer or in manual systems.

Environmental Protection Agency

The Environmental Protection Agency (EPA) is an independent public body established under the Environmental Protection Agency Act, 1992. The EPA has a wide range of functions to protect the environment. Its primary activities include:

  • Environmental licensing
  • Enforcement of environmental law
  • Environmental planning and guidance
  • Monitoring and reporting on the environmental status- air, water, waste, noise, land and soil
  • Environmental research


Commission for Communications Regulation (ComReg)

ComReg is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radiocommunications and broadcasting transmission) and the postal sector. Under the terms of the Communications Regulation (Postal Services) Act 2011 statutory responsibility for the examination of complaints relating to An Post postal services was removed from the Office of the Ombudsman with effect from 2 August 2011. Under the Act responsibility for the examination of complaints regarding postal services was transferred to ComReg.

The Equality Authority

The Equality Authority is an independent state body in Ireland set up to ensure that all citizens in the country are treated equally and to ensure that discrimination on certain grounds does not occur. The Equality Authority was set up on 18th October, 1999 and replaced the Employment Equality Agency.

Health and Safety Authority

The Health and Safety Authority is the national body in Ireland with responsibility for securing health and safety at work. It is a state-sponsored body, established under the Safety, Health and Welfare at Work Act, 2005 and it reports to the Minister for Enterprise, Trade and Employment.

Health Information and Quality Authority (HIQA)

HIQA is an independent authority responsible for driving quality, safety and accountability in residential services for children, older people and people with disabilities in Ireland. It is responsible for driving improvements in the quality and safety of healthcare on behalf of patients. HIQA develops standards, monitor compliance with standards and carry out investigations where there are reasonable grounds to do so.

Human Rights Commission

The Human Rights Commission is the statutory body charged with promoting and protecting human rights in Ireland.

Office of the Information Commissioner Ireland

Subject to the provisions of the Freedom of Information Acts 1997 and 2003, the Information Commissioner may conduct reviews of the decisions of public bodies in relation to requests for access to information. She may also carry out investigations at any time into the practices and procedures adopted by public bodies for the purposes of compliance with the Acts.

Law Society of Ireland

The Law Society is the educational, representative and regulatory body of the solicitors' profession in Ireland. The Law Society was established in 1773 and now exercises statutory functions under the Solicitors Acts 1954-2002 in relation to the education, admission, enrolment, discipline and regulation of the solicitors' profession.

National Disability Authority

The National Disability Authority, on behalf of the State, promotes and helps secure the rights of people with disabilities.

Standards in Public Office Commission

The Standards Commission supervises compliance with the Ethics Acts insofar as they apply to office holders (e.g. An Taoiseach, Ministers and Ministers of State), the Attorney General, Ministerial special advisers, senior civil servants and directors and executives of specified public bodies. The remit of the Standards Commission was extended by the Electoral Acts which give the Standards Commission a monitoring role in relation to the limiting and disclosure of political donations, limiting of election expenditure, public funding of qualified political parties, reimbursement of expenses incurred by certain election candidates and registration of third parties.

Public/Consumer Information

Citizens Information

Citizens Information provides information on public services and entitlements in Ireland. It is supported by the Citizens Information Board.

Citizens Information Board

The Citizens Information Board is the national agency responsible for supporting the provision of information, advice and advocacy on social services and for the provision of the Money Advice and Budgeting Service.

European Consumer Centre Ireland

The European Consumer Centre provides a free information and advice service on consumer rights in the EU. It is part of an EU wide network of consumer centres and it can help you to solve consumer disputes arising in other Member States of the EU. It does this by trying to solve the dispute directly and, if this fails, by referring your case to an Alternative Dispute Resolution organisation in the other Member State. The Office of the Director of Consumer Affairs and the European Commission jointly finances the Centre.

National Consumer Agency

The National Consumer Agency was established on a statutory basis in May 2007, replacing the Office of the Director of Consumer Affairs (ODCA) . It aims to defend consumer interests and to embed a robust consumer culture in Ireland.

The Referendum Commission

The current primary role of the Referendum Commission is to explain the subject matter of referendum proposals, to promote public awareness of the referendum and to encourage the electorate to vote at the poll.