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My complaint status

You can check the current status of your complaint here. The status is updated on a daily basis.

If you cannot get an update on your case, you can contact us by email or telephone.

The following statuses are reported:

Details of complaint status
StatusTypeDescription
UploadedFor Online ComplaintsThe online complaint has been uploaded to our servers
ConfirmedBySubmitterFor Online ComplaintsThe online complaint has been confirmed by complainant
ReceivedByOmbAdminFor Online ComplaintsThe online complaint has been received by the Office
EnquiryFor all valid complaintsComplaint is at enquiry level
AssessmentFor all valid complaintsComplaint is being assessed by case worker
ExaminationFor all valid complaintsComplaint is being examined by case worker
InvestigationFor all valid complaintsComplaint is being investigated by case worker
AppealFor all valid complaintsComplaint is being appealed by the complainant