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Disability Act 2005

What can the Ombudsman do having received a complaint under the Disability Act?

If, having used the internal complaints procedure of the public body concerned, the person making the complaint is dissatisfied with the determination of the Inquiry Officer or the decision of the Complaints Officer in relation to a sectoral plan, he or she may ask the Ombudsman to investigate the complaint.

Where, following an investigation, it appears to the Ombudsman that, by reason of a failure to comply with a provision of Part 3 of the Disability Act 2005 or of a sectoral plan under that Part, the action adversely affected a person by or on whose behalf a complaint was made or any other person and the Ombudsman considers that in all the circumstances he or she should do so, he or she may recommend to the head of the public body concerned or to any other person concerned-

• that the matter in relation to which the action was taken be further considered,
• that measures or specified measures be taken to remedy, mitigate or alter the adverse affect of the action, or
• that the reasons for taking the action be given to the Ombudsman,

and, if the Ombudsman thinks fit to do so, he or she may request the head of the public body or that other person to notify him or her within a specified time of its or his or her response to the recommendation.

What will it cost?

Nothing. There is no charge for the Ombudsman services

How do I contact the Ombudsman?

You can contact the Office by calling or writing to:

The Office of the Ombudsman,
18 Lower Leeson Street,
Dublin 2

Telephone : LoCall 1890 22 30 30
Fax : 01 639 5674

e-Mail : ombudsman@ombudsman.gov.ie
Website : www.ombudsman.ie. There is a facility on our website which will allow you to make your complaint online.

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