Office of the Ombudsman, Ireland
Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: (01) 639 5674 Email: ombudsman@ombudsman.gov.ie

Email

Quality in Healthcare - The Patients' Perspective (14 Nov. 96)

Quality in Healthcare - The Patients' Perspective (14 Nov. 96)

The following speech was delivered by the Ombudsman, Mr. Kevin Murphy, 14 November 1996, at the 8th Annual Conference of The Quality Assurance in Nursing Association (QANA), which took place in U.C.D., Dublin.

    Introduction, & How the Ombudsman works

    The Ombudsman and the Citizen - Principles of Administration

    The Health Services

    Communications, Patients Charts/Records, & Hospital Admission/Discharge Procedures

    Complaints and Complainants

    General Principles of Complaints Procedures, & Conclusion