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Accessible Services

The Office of the Ombudsman has set out policies and strategies to meet its own requirements as a public body under the Disability Act 2005.

The Ombudsman is also the Information Commissioner and is a member of the Standards in Public Office Commission. The Office of the Ombudsman shares offices with both the Office of the Information Commissioner and the Standards Commission.  In this section of the website, therefore, references to "the organisation" include the Office of the Ombudsman, the Office of the Information Commissioner and the Standards Commission.

The Ombudsman has a specific role under the Disability Act 2005 to investigate complaints about compliance by public bodies and others with Part 3 of the Disability Act. Details of the Ombudsman's specific role under the Disability Act can be found in the Disability Act section of this website.

Requirements of the organisation under the Disability Act 2005

As a public body the organisation is required to ensure that it complies with sections 25, 26, 27 and 28 of the Disability Act 2005 ("the Act").

  • Section 25 of the Act requires the organisation to ensure that areas of its building(s) to which the general public has access are accessible to people with disabilities
  • Section 26 of the Act requires the organisation to ensure that its mainstream public services are accessible to people with disabilities insofar as this is practical and appropriate. If it considers it necessary, the organisation must provide assistance to persons with disabilities in accessing its services. Where it is appropriate the organisation must have available to it, appropriate expertise and skills to advise the public body in ensuring that its services are accessible
  • Section 26(2) of the Act requires the organisation to appoint an "access officer" to provide or arrange for and co-ordinate the provision of assistance and guidance to persons with disabilities in accessing its services
  • Section 27 of the Act requires the organisation to ensure that goods or services purchased by it are accessible to persons with disabilities
  • Section 28 of the Act requires the organisation to ensure that information imparted by it, is provided in an accessible format to persons with disabilities