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FAQs

What complaints can I make to the Ombudsman?

You can complain to us about a public body, if it:

• delays providing services,
• refuses to award a benefit or service,
• fails to provide a promised service,
• fails to follow approved procedures,
• causes communication difficulties,
• makes unfair decisions,
• gives misleading advice,
• is rude, or
• fails to correct mistakes.

Under the Ombudsman Act we examine all issues involving ‘maladministration’, which includes any action that:

• is taken without proper authority,
• is taken on irrelevant grounds,
• results from negligence or carelessness,
• is based on incorrect or incomplete information,
• discriminates improperly,
• is based on administrative practice that is not acceptable, or
• goes against fair or sound administration.

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