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Here you can find information about the our Accessibility Policy, our Client Service Charter, how we protect your personal information and how we allow re-use of information that is available to the public. This section also sets out how you can avail of the Ombudsman's Appeals Procedure in the event that you are not happy with how this Office has dealt with your complaint. You can also find information regarding the criteria which we use to determine cases for investigation and the procedures we use when conducting an investigation interview.
The Office regularly reviews its strategy documents that set out what we do now, and what we intend to do into the future. These documents detail our approach to the Irish language, how we are delivering on our commitments under the current Public Service Agreement, and how we hope to develop further as a public body.
Meet our staff and receive information on making complaints.
The Annual Report details the increasing numbers of complaints, and highlights the most significant cases of the past year.
The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.
18 Lower Leeson Street, Dublin 2 | Lo-call: 1890 223030 | Tel: 01 639 5600 | Fax: 01 639 5674
Email: firstname.lastname@example.org | Follow @OfficeOmbudsman