Independent. Impartial. Free to use.

The Office of the Ombudsman examines complaints from members of the public who feel they have been unfairly treated by certain public bodies. The Ombudsman may investigate complaints against, for example, government departments, local authorities and the HSE.

We are a free public service which is open, fair, accountable and effective. Our job is to investigate complaints in a fair and independent way - we do not take sides.

Extension of our remit

From 1 May 2013 over 180 additional public bodies are coming under our remit

Watch our Information Video

You can also watch our video with subtitles or with Sign Language Interpretation.