Office of the Ombudsman, Ireland
Contact Information

The Office of the Ombudsman is open between 9.15 and 5.30 Monday to Thursday and 9.15 to 5.15 on Friday.

18 Lr. Leeson Street, Dublin 2.

Tel: +353-1-639 5600

Lo-call: 1890 223030

Fax: +353-1-639 5674

Email: ombudsman@ombudsman.gov.ie



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Welcome

Welcome to the website of the Office of the Ombudsman.  On this website we explain what we do and how we do it. Our website also has a facility which will allow you to make your complaint online.  If you have any difficulties finding information on the site or any suggestions as to how the site might be improved please contact us.

What's New

03/03/2012 - Address by the Ombudsman, Emily O'Reilly at Accord Conference, Belfast.

23/02/2012 - Emily O'Reilly, Ombudsman and Information Commissioner delivers a speech - "Health Services and the Law - Some Reflections" to the Medico-Legal Society of Ireland.

21/12/2011 - Press Release; Ombudsman Investigation Report on Failure to Refund Illegal Nursing Home Charges: investigation of a complaint against HSE and the Health Repayment Scheme Appeals Officer.

03/12/2011 - Ombudsman Emily O'Reilly delivers a speech at the Doolin Memorial Lecture, Royal College of Surgeons.

Role of the Ombudsman

The Ombudsman's staff examine complaints concerning the administrative actions of Government Departments, the Health Service Executive (including public hospitals such as the Mater Hospital and St. James's Hospital), local authorities and An Post.  The "Make a Complaint" section of our website contains details of bodies you can complain against and how to make your complaint. 

The Ombudsman may also investigate complaints concerning compliance by public bodies and some other bodies with Part 3 of the Disability Act 2005.  Details of how to make such a complaint can be found in the "Disability Act 2005" section of this site.

Certain bodies e.g. financial institutions, An Garda Síochána, Defence Forces, third level colleges and universities are outside the Ombudsman's remit.  Our website has links, however, to other complaint handling bodies which may be able to assist you.